Return or exchange of a product will be accepted if there is any defect (damage, etc. that existed from the beginning or that occurred during shipment) verified, provided that the product is returned to us (at our expense) within 7 days from the date of arrival to the shipping address provided. Please contact us by email returns@ishizukajapanknives.com (mailto:devolucoes@ishizukajapanknives.com?subject=returns-exchange)before sending back the products.In cases where the product is returned for any reason attributable to the customer, the return of said product will only be accepted if it is unopened and unused, and is returned (at the customer's expense) within 7 days from the date of its arrival at the shipping address provided. When a product is returned, the amount paid will be refunded (shipping charges will be deducted in cases where the product is returned for any reason attributable to the customer).Send to the address below:VIEW FABIO'S ADDRESS

VERIFY THIS WITH THE CARRIER

Due to the COVID-19 pandemic, for now, we will deliver our products via DHL and FedEx. Delivery takes 2 to 12 business days. Please see the link below for more shipping details. VIEW TRACKING WEBSITE CHECK WITH THE CARRIER TERMS AND VALUES ON THE PAGE THERE WILL BE THE TRACKING LINK TB.

The order will be shipped according to the availability of the product, we will ship, if not the same day, the next day after receiving the payment. If one or more products is not available, we will contact you by email informing you when the product will be available.

We have two options: Standard International Shipping (regular) or Fast International Shipping (express). However, we recommend our customers to choose express as it guarantees a faster and safer delivery. VERIFY WITH THE CARRIER TERM SEE VALUES THAT WILL BE POSTED ON THE SITE

Items delivered via International Fast Shipping generally take approximately seven (7) to ten (10) days before reaching their final destinations. Please note that holiday season traffic during December may cause further delays. CHECK WITH THE CARRIER DEADLINES - CHANGE TEXT

Yes, this is an advantage of Expedited International Shipping over Standard International Shipping. CHECK WITH THE CARRIER ABOUT THE INSURANCE - CHANGE TEXT

We accept the following payment methods: Credit Card - Visa, Master, and PayPal, AuPay, Dpay. CHECK OTHER PAYMENT METHODS

Please contact us ASAP to provide your order number and discount code via email orders@ishizukajapanknives.com(mailto:orders@ishizukajapanknives.com?subject=discount-coupon)

Yes, import duties and VAT taxes and fees are not included in the item price or shipping charges. These charges are the buyer's responsibility and vary by country and its rules.